Sectors | Local Government
Utility Billing
Facilitating efficiency and seamless operations in utility billing, fostering departments to enhance revenue collection and promote superior customer service.
Utility billing departments grapple with multifaceted challenges inherent to their operational landscape. From fluctuating customer demands and increasing expectations for instant access to billing information to the integration of evolving technologies, utility billing departments must stay prepared to keep customers satisfied. The ever-present need for accurate meter readings, the prevention of billing errors, and the challenge of accommodating diverse payment methods further underscore the nuanced and demanding nature of UB. Balancing these variables requires a strategic and adaptive approach to ensure the seamless provision of essential services while meeting the evolving expectations of residents.
Sciens Consulting works with you to develop a comprehensive strategy to address these challenges and assist in implementing your vision.
How Sciens can help
Utility Billing Strategy and Planning
Out Utility Billing specialty can assist you in assessing your current environment, developing a strategy that is central to your goals and vision, and planning out a roadmap for success. We work closely with your management and end users to hone in on the issues and provide practical, implementable plans that meet your needs.
Utility Billing Business Process Mapping
Sciens’ business process analysis service offers a comprehensive approach to workflow mapping. By analyzing your workflows, we facilitate a clearer understanding of processes, leading to informed decision-making, improved resource allocation, and increased efficiency.
Utility Billing System Selection
We excel at assisting utility billing departments with system selection by conducting thorough assessments, understanding unique departmental needs, and providing guidance on systems that optimize operational efficiency. Through our expertise, we ensure the seamless integration of advanced systems that enhance billing processes, customer satisfaction, and overall utility management.
Utility Billing System Implementation
Sciens has facilitated the implementation of advanced utility billing systems to dozens municipalities, ensuring a smooth transition and optimal functionality to enhance operational efficiency for utility billing departments.
Why Sciens?
15+ years implementing UB solutions for dozens of municipalities
Project teams made of up seasoned UB systems experts who have implementation multiple different softwares
Strategize and deploy enhancements to UB functionality such as automated billing, customer portals, and kiosk technology
Deep knowledge base of UB workflows from AMI integration, customer service, rate structuring, work orders, and asset management
I cannot stress enough how much value the Sciens team has brought over the past year, they provided much needed guidance and support. I will not hesitate to use Sciens again.
— Asst. Director of Utility Customer Services
Featured Success Stories
The City of Norman successfully implements multi-vendor ERP system bringing best-of-breed functionality
Explore how the City of Norman successfully deploys a multi-vendor ERP system and enhances the Utility Billing department’s efficiency by seamlessly integrating a top-tier asset management/ work order system with the core UB system.
Overcoming vendor hurdles to implement a modern utility billing system for a north Texas municipality
Sciens works with a medium sized city to strategize and implement a new utility billing system that couples with their work order setup for an automated meter setup process and up-to-date meter inventory data.
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