Overcoming payroll challenges in a municipality that deals with hundreds of unique pay codes
Featured success story
ERP System Advisory
Population: 120,000
Client background
A forward-thinking city in north Texas initiated a strategic move to overhaul its HR and payroll operations. With a focus on streamlining processes and achieving unified timekeeping and payroll citywide, the city wanted to implement a cutting-edge HR/Payroll system to meet its evolving workforce management needs.
The business challenge
The city grappled with the complexity of configuring hundreds of diverse pay codes, particularly within critical departments such as Police and Fire, leading to challenges in accurately capturing employee time and calculating payroll. Despite investing over two years in addressing these issues with the vendor, the city struggled to solve the problem, hindering the efficiency and accuracy of its payroll processes.
Strategy and solution
Ultimately, the City brought on Sciens to manage the implementation and provide executive guidance on these critical processes. Specifically, Sciens assisted the City in the following capacity:
Expert Guidance and Oversight: Sciens provided hands-on project oversight and expert guidance throughout the implementation process, ensuring a smooth transition.
Focused Vendor Collaboration: The team collaborated closely with the vendor to address intricate issues related to diverse pay codes, tables and calculations.
Meticulous Data Verification: Sciens conducted meticulous data verification in the Payroll testing process, working towards a seamless and error-free transition.
With the successful implementation, the city is now live on the new system, allowing them to shift their focus towards optimizing other HR modules, including Applicant Tracking, Employee Self-Service, and Personnel Action Forms. Sciens remains an active part of the project.
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