The Town of Prosper deploys top-tier community development system streamlining operations
Featured success story
ERP System Advisory
Population: 38,000
Client background
The Town of Prosper, TX sought to elevate its community development processes through the selection and implementation of a new system. With a commitment to modernizing operations and streamlining the customer experience, Prosper needed a solution that was going to grow with the Town.
The business challenge
Prosper faced a significant challenge with its legacy community development system, which had become outdated with little vendor enhancements and reached the end of its operational life. This limitation impeded the town's ability to adapt to evolving regulatory requirements and hindered overall efficiency in managing community development initiatives.
Strategy and solution
Sciens played a vital role in assisting the Town of Prosper by providing management and guidance in the selection and implementation of their new community development system. Specifically, Sciens:
Meticulously documented current workflows
Made recommendations of business process improvement
Developed a comprehensive Request for Proposal (RFP)
Facilitated the selection of a new vendor
Provided valuable guidance throughout the implementation phase
Sciens’ expertise ensured a seamless transition, optimizing new business processes and addressing the specific needs of Prosper for the successful implementation of their Community Development system. Prosper successfully improved its customer service experience and streamlined the application review process, enhancing both front-end interactions with customers and the efficiency of back-end operations.
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