Strengthening water district’s IT operations through interim leadership and strategic transformation
Featured success story
Interim Staffing
Population: 2,300,000
Client background
Sciens was engaged by the North Texas Municipal Water District (NTMWD) to provide interim CIO management services for the IT Department following the retirement of their previous Director of IT. This engagement ensured a seamless transition in leadership while maintaining continuity in operations. The scope of responsibilities included:
Managing the department’s budget, personnel, customer service, project management, and IT operations.
Assisting in the selection process for a new IT Director by offering guidance and expertise to ensure the right fit for the organization’s needs.
In addition to fulfilling these immediate responsibilities, Sciens’ consultants conducted a detailed analysis of the department's processes and identified further opportunities for improvement, presenting actionable recommendations to enhance the organization’s IT systems and operations.
The business challenge
A comprehensive assessment of NTMWD’s IT department revealed several critical areas requiring attention:
Data Security and Backup Systems: Existing systems were outdated and lacked the resilience needed to ensure operational integrity.
Budget Constraints: Limited financial resources required innovative cost-saving strategies without compromising the quality of IT services.
These challenges highlighted the need for both immediate intervention and long-term strategic planning to enhance IT performance and reliability.
Strategy and solution
Sciens implemented a strategic plan to address the challenges and improve IT systems. Key initiatives included:
Implementing a robust cloud backup solution to ensure the protection and recovery of critical data.
Designing and deploying an off-site disaster recovery solution with automated failover, data replication, and snapshot capabilities to safeguard operations against disruptions.
Additional significant measures included:
Renegotiating telecommunication contracts through Texas State contracts, achieving cost savings exceeding 50%.
Deploying a new IT ticketing system to streamline customer support and improve issue resolution processes.
Rebuilding trust and confidence within the department, ensuring a stable IT environment for the organization.
Through these efforts, Sciens delivered impactful results, strengthening NTMWD’s IT infrastructure and ensuring sustainable operations moving forward.
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