Multi-agency consortium selects and implements a modern CAD/RMS platform
Featured success story
Public Safety System Advisory
Population: 140,000
Client background
The municipalities of North Richland Hills, Richland Hills, Haltom City, and Watauga, located in Tarrant County, Texas, had established a regional Multi-City Public Safety Systems Consortium with the aim of upgrading their antiquated Computer Aided Dispatch (CAD), Records Management Systems (RMS), Mobile, and Detention capabilities. Their objective was to adopt a unified CAD and Detention system for collective use across all agencies, while maintaining separate instances of RMS tailored to each agency's needs and enabling data sharing between them. Additionally, they sought to enhance the mobile environment for patrol and enable cross-agency searches for improved operational efficiency.
The business challenge
The legacy systems faced several limitations that hindered collaborative operations. Patrol officers experienced usability issues with a non-intuitive interface, which slowed data entry and restricted mobility in the field. Reporting and analytics relied on external tools, causing inefficiencies and delays in producing actionable insights for management. Additionally, manual, paper-based data entry methods led to incomplete records and hindered data sharing among member agencies, thereby undermining overall effectiveness and collaboration.
Strategy and solution
The consortium engaged the services of Sciens Consulting to assist in the selection and implementation of a new CAD/RMS/Mobile/Detention system and identified the following priorities to lead the project direction:
Maximize the amount of time spent in the field by improving the ease of use and entry of field reporting.
Improve the integrity of the data for reporting and crime analysis purposes, and provide enhanced crime analytics capabilities.
Improve non-radio intra- and inter-city communications capabilities and field units.
Provide advanced, automatic dispatching capabilities that include: multi-agency, multi-discipline (Law, Fire, EMS) dispatching with a single dispatch event; automatic move-ups, including those over jurisdictions; automatic closest unit dispatch regardless of city supported by closest in-city unit.
Provide role-based views into the system for easy, intuitive understanding of data to support faster decision-making.
Sciens provided its expertise and experience in addressing these priorities outlined by the consortium. Our team conducted a thorough assessment of the existing system's limitations and collaborated with stakeholders to define specific requirements for the new Public Safety solution. Sciens led the selection process, evaluating vendor proposals and ensuring that the chosen system met the consortium's needs for enhanced functionality, usability, and collaboration. All the way through go-live, Sciens worked with the consortium to ensure a successful outcome for their unified operations.
Contact us
Like what you’ve seen? Get in touch to learn more.
