Sciens team of CIOs helps a city transition their IT department for the future

Featured success story

Strategic Planning

Executive CIO Support

Population: 62,000

Client background

Owensboro, KY, aimed to craft a forward-looking strategic technology plan to modernize its IT department and establish a clear trajectory for the next five years. The city sought to overcome existing challenges in technology support by devising practical and implementable solutions to enhance its overall service to the end users and citizenry.

The business challenge

The City faced a significant business challenge characterized by a lack of structured IT management support. The finance director had to take on much of the issue resolution triage for IT, and the absence of a segmented job function structure within the IT organization led to a chaotic and unstable environment. The need for clear job roles and streamlined support processes became evident to enhance operational efficiency.

Strategy and solution

Sciens took a multi-faceted approach to address Owensboro's challenges. The team helped by:

  • 5-Year Strategic Technology Plan: Sciens developed a comprehensive plan providing a clear direction for Owensboro's technology future.

  • CIO Management Support: Sciens introduced our experienced CIO management support to bring stability and expertise to the IT department.

  • Department Restructuring: Sciens restructured the IT organization, establishing segmented job functions for greater efficiency.

  • Help Desk Implementation: A Help Desk function was introduced to the department for a formalized issue resolution process.

  • Recruitment Assistance: Sciens played a pivotal role in finding, selecting, and hiring a qualified IT Director to lead the department.

This strategic approach aimed not only to overcome immediate challenges but also to set Owensboro's IT department on a trajectory for long-term success, enhancing operational efficiency and transforming the department into a well-organized, effective entity.

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