Sciens provides post go-live ERP system support for North Richland Hills
Featured success story
ERP System Advisory
Population: 70,000
Client background
In 2019, Sciens collaborated with the City of North Richland Hills to implement a new Tyler ERP system designed to meet the specific needs and goals of the organization. This initiative reflected the City’s dedication to adopting modern technologies to enhance operational efficiency and service delivery. While the Tyler ERP system implementation was a success, unforeseen challenges later arose in the City’s HR department. These issues prompted the City to seek Sciens' expertise for immediate technical support to address the critical challenges facing payroll operations during a particularly urgent period.
The business challenge
An unexpected staffing issue within the payroll department disrupted essential operations, leaving the City in need of prompt and reliable external assistance. The urgency of the situation required Sciens to act swiftly while maintaining precision and attention to detail to ensure the City’s administrative processes were stabilized without further disruption. In addition, other areas of the HR/Payroll system were discovered to be missing, prompting Sciens to re-implement several key modules in the system.
Strategy and solution
To address these challenges, the City of North Richland Hills turned to Sciens for immediate technical support. Our experienced consultants worked quickly to identify and resolve the payroll system issues. By addressing discrepancies and stabilizing processes, Sciens ensured the payroll department could return to normal operations with minimal delay.
Beyond resolving the immediate concerns, Sciens was tasked with conducting a thorough, system-wide assessment of the City’s new Tyler ERP platform. This comprehensive review identified additional areas for improvement, leading to significant outcomes:
Refinements in payroll calculations and time-keeping processes to enhance accuracy.
Implementation of a new recruiting and benefits modules to streamline and modernize hiring workflows.
Activation and utilization of previously dormant ERP modules to maximize the platform’s overall capabilities.
These strategic enhancements not only addressed the urgent payroll challenges but also equipped the City’s ERP system with improved functionality and efficiency for long-term success.
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