The City of Lubbock replaces entire public safety suite for their new real-time crime center
Featured success story
Public Safety System Advisory
Population: 260,000
Client background
With a population exceeding 200,000, the City of Lubbock, TX, faced the critical challenge of maintaining the operational efficiency and stability of its various Public Safety departments. These departments rely on robust systems to ensure smooth operations for emergency services, law enforcement, and fire management. When support for its legacy software ended, the City recognized the need to adopt a modern solution that could meet its growing needs. To address this, Lubbock engaged the expertise of Sciens to guide them through the selection, replacement, and implementation of a new public safety system tailored to their specific requirements.
The business challenge
The City of Lubbock was tasked with replacing a legacy system that had reached the end of its lifecycle and was no longer supported by the vendor. The need for a swift transition presented significant challenges, including:
The urgency of replacing and implementing a new system to avoid operational disruptions.
The complexities of migrating legacy data and ensuring seamless integration with existing software products.
Simultaneously addressing the needs of multiple systems across various departments, such as CAD, RMS, Mobile, Fire RMS, and Radio systems.
Integration with its new real-time crime center to provide up-to-date crime analysis and mapping capabilities.
These challenges required meticulous planning, efficient collaboration, and innovative problem-solving to ensure a successful transition.
Strategy and solution
Sciens conducted an in-depth assessment of the affected departments to identify their critical operational and technical needs. These insights aided in the creation of a comprehensive Request for Proposal (RFP) that prioritized:
Accurate conversion of legacy data to maintain operational continuity.
Seamless integration of current software products to enhance interdepartmental collaboration.
Adherence to budgetary constraints while achieving the City’s goals.
After selecting a new public safety system, Sciens provided project advisory services to oversee implementation. This included ensuring the vendor met all contract specifications, monitoring progress, and addressing any challenges that arose during deployment. Sciens was able to provide assistance with integration of the new system with the real-time crime center.
Sciens’ efforts ensured the successful adoption of a modern public safety system, equipping the City of Lubbock to meet its operational needs with improved efficiency and reliability.
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