It’s inevitable. Organizations using technology – like we all do – need to upgrade their software. Your organization needs the latest tools to take advantage of essential mobility, GIS or workflow functionalities. It may also be that more robust security provisions are needed.
Before tackling any software upgrade, a comprehensive assessment should be conducted on the applications environment, touchpoints, databases and interfaces. The most challenging step in a successful technology upgrade is understanding the total impact on the environment, resources and work processes. Equipped with the right information, the software upgrade path can link systems and processes, minimize the impact on resources, and ensure that users are properly trained.