Performance Driven IT
Simply adopting individual technologies to fulfill each need as it arises is not the answer. This short-sighted approach has helped to install many of the incompatible technologies that live within local governments today. Technology must be approached from the broader perspective as facilitator of an integrated organization that works together. As our governments adopt more complex technologies, quality management systems are needed to ensure that there is alignment — not conflict — with the goals of the business. If problems exist within the IT infrastructure, there are a whole host of headaches and issues that can slow or even stop government services.
At the core, it is important to understand industry norms and how your IT group compares in terms of functionality, structure and cost to other successful government IT systems. If organizational processes are designed collectively and IT is managed properly, local government managers will be empowered to save taxpayer dollars, reduce business risk, enhance services delivered to the community, and even identify new revenue streams.